Privacy Complaints

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York Region Children’s Aid Society is committed to promoting privacy and protecting the confidentiality of the personal information we hold about the children, youth, and families we work with.

For more information about how York Region Children’s Aid Society protects your privacy, refer to the Notice of Information Practices and our Brochures page. Speak to your worker if you have questions or concerns about our information practices.

If your privacy questions have not been answered or issues not resolved to your satisfaction, you have the right to make a formal privacy complaint in writing to our Privacy Officer by emailing privacy.officer@yorkcas.org.

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Information and Privacy Commissioner (IPC)

If your concern has not been resolved to your satisfaction, you can make a complaint to the Information and Privacy Commissioner:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8

Toronto Area: 416-326-3333
Long distance: 1-800-387-0073
TDD/TTY: 416-325-7539
Fax: Effective 2021, the IPC is no longer communicating via facsimile.
Email: info@ipc.on.ca
Website: www.ipc.on.ca

You also have the right to challenge determinations of capacity with respect to the collection, use, and disclosure of your personal information through an application to Ontario’s Consent and Capacity Board. For more information, visit their website.